Terms & Conditions

1. Agreement to Terms

Welcome to Everlasting Bloom Co.! By purchasing our products or services, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

If you have any questions about these terms, please contact us at info@everlastingbloomco.com before placing your order.

2. Shipping Your Flowers to Us

Getting your flowers to us quickly and safely is essential for the best preservation results. Here's what you need to know:

Address Accuracy

Everlasting Bloom Co. is not liable for orders shipped to an incorrect mailing address. If a shipment is returned to us due to incorrect address details you provided, you will be charged both return fees and new shipping charges.

Shipping Damage

We cannot be held responsible for damage that occurs during shipping. Although we take every precaution, unforeseen damage can happen. If issues arise with your flowers upon arrival, we'll keep you informed and do our best to work with the condition of your blooms.

Shipping Labels

We offer our discounted overnight shipping label as a standalone product and it's also included with the purchase of a Bloom Box™. Once used, shipping labels are non-refundable. We also do not refund any third-party shipping costs sourced by the client.

Self-Dried Flowers

If you use drying sand or dry your flowers yourself, they become more brittle and must be carefully packaged. We cannot control how your flowers are handled during transit and cannot guarantee the condition or outcome of your flowers upon arrival. The final result may vary based on how the flowers are dried and shipped.

3. The Preservation Process

Artistic Decisions

By placing an order, you acknowledge that you have reviewed Everlasting Bloom Co.'s work and have a reasonable expectation that we will perform services in a similar manner and style. If you are dissatisfied with our artistic decisions, this is not considered a valid reason for return of payments or products.

Size Limitations

Our molds have size limitations regarding the flowers that can be used. For example, coasters and ring holders can only fit small or flat flowers due to the shape and depth of the pieces. Our 2-inch deep molds, such as our Tray and Heart molds, are not deep enough to fit larger flowers like roses and peonies.

• We are not required to return payments if the flowers you provide are too large for the selected pieces. However, you may choose alternative pieces for your flowers.
• We are not obligated to return payments if you do not provide enough flowers to complete the number of pieces ordered.

Leftover Flowers

We do not ship back leftover flowers. Only finished preservation pieces will be returned to you.

4. Natural Variations & What to Expect

Flower preservation is both an art and a science. Natural variations are part of what makes each piece unique.

Bubbles in Resin

While we strive for crystal-clear results using our PetalSafe™ resin and will do everything possible to minimize bubbles, we are not responsible for any bubbles that remain in the finished product. Some bubbling is a natural characteristic of resin preservation.

Pre-Dried Flowers

If you send flowers that were dried in advance, we are not responsible for any mold, rot, hairs, or visible damage that may appear during the preservation process.

Damaged or Wilted Flowers

We reserve the right to refuse to preserve any flowers that arrive damaged or wilted where we believe preservation would not be successful. In such cases, we are not responsible for returning damaged flowers, and we will contact you to discuss your options:

• Supplement with stock flowers: We can add complementary flowers from our stock to complete your piece
• Recreate and resend: You can recreate your bouquet and send us new flowers
• Refund: Receive a refund for the preservation piece(s) purchased (all shipping costs are non-refundable)

Resin Yellowing Over Time

Over time, all resin can naturally yellow or amber, even under the best storage conditions. Our PetalSafe™ resin is specially formulated to be ultra UV-resistant, minimizing this effect — and in our testing, it outperforms every other top preservation company we've compared against. However, we assume no liability for this natural process. To extend the life of your keepsake, keep it away from direct sunlight and heat sources.

5. Refunds & Cancellations

Preservation Pieces

If your flowers are damaged and cannot be preserved, you have options (see Section 4: Damaged or Wilted Flowers). If you choose not to supplement with stock flowers or resend your bouquet, you may receive a refund for the preservation piece(s) purchased.

Shipping Products (Non-Refundable)

Our shipping products are final sale:

• Bloom Box™: Non-refundable once shipped to you
• Overnight Shipping Label: Non-refundable once used

All shipping costs are non-refundable, regardless of the outcome of your preservation.

6. Photography & Marketing

By placing an order, you understand and agree that Everlasting Bloom Co. reserves the right to photograph all products made through our services. These images may be used on our website, social media platforms, advertisements, and other marketing materials without limitation.

7. Liability & Claims

Limitation of Liability

Everlasting Bloom Co. is not responsible or liable for any injuries sustained in relation to any product purchased or created. Our liability is limited to the amount you paid for the specific product or service in question.

Filing a Claim

Any claims for damage must be made in writing to Everlasting Bloom Co. within thirty (30) days of receiving your product. Please email info@everlastingbloomco.com with:

• Your order number
• Clear photos of the damage
• Description of the issue

Failure to submit a claim within this timeframe will be deemed a waiver of the claim.

8. Dispute Resolution

If you have a concern or dispute regarding our services, we encourage you to contact us first at info@everlastingbloomco.com. We are committed to resolving issues fairly and promptly.

If we cannot resolve the dispute informally, you agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in St. Louis County, Missouri, and you consent to the jurisdiction of such courts.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.