Refund Policy

Our Commitment to You

At Everlasting Bloom Co., we understand how meaningful your flowers are. We're committed to working with you if something doesn't go as planned. Our goal is to create a beautiful keepsake that captures your memories — and we'll do everything we can to make that happen.

If Your Flowers Arrive Damaged

Sometimes, despite best efforts, flowers may arrive damaged or wilted to the point where preservation isn't possible. If this happens, we'll reach out to discuss your options:

We'll contact you directly to discuss which option works best for your situation. Our team is here to help you find the best path forward.

Shipping Products

Our overnight shipping label is available as a standalone product or included with the purchase of a Bloom Box™. These products help ensure your flowers arrive quickly and safely, which is why we recommend them — but once they've been shipped or used, they cannot be refunded.

Important Notes

Natural Variations

Please note that natural changes during the preservation process — such as color shifts, minor bubbles, or flower movement within the resin — are not grounds for a refund. These variations are part of what makes each piece unique. For full details, please see our Terms & Conditions.

Damaged Finished Products

If your finished keepsake arrives damaged, please contact us within 30 days with photos of the damage. We'll work with you to resolve the issue.

Full Terms & Conditions

This Refund Policy is a summary. For complete details about our policies, including information about the preservation process, natural variations, liability, and more, please review our full Terms & Conditions.