Refund Policy

Our Commitment to You

At Everlasting Bloom Co., we understand how meaningful your flowers are. We're committed to working with you if something doesn't go as planned. Our goal is to create a beautiful keepsake that captures your memories — and we'll do everything we can to make that happen.

If Your Flowers Arrive Damaged

Sometimes, despite best efforts, flowers may arrive damaged or wilted to the point where preservation isn't possible. If this happens, we'll reach out to discuss your options:

We'll contact you directly to discuss which option works best for your situation. Our team is here to help you find the best path forward.

Shipping Products

Our overnight shipping label is available as a standalone product or included with the purchase of a Bloom Box™. These products help ensure your flowers arrive quickly and safely, which is why we recommend them — but once they've been shipped or used, they cannot be refunded.

Important Notes

Natural Variations & Final Appearance

Flower preservation is both an art and a science, and the finished piece will look different from your original bouquet. The following are natural and expected results of the preservation process and are not grounds for a refund:

• Color shifts during drying (white flowers warming to ivory, purples shifting to mauve, tropical flowers browning, etc.)
• Minor bubbles, bruising, or imperfections in petals
• Cloudiness or swirling caused by floral sprays applied by your florist
• Flower movement within the resin during curing
• Delicate flowers (such as poppies, sweet peas, and anemones) that did not survive transit or the drying process and could not be included
• Final design composition and arrangement, which is at our designer's discretion based on which flowers preserved most successfully

We encourage every client to review our What to Expect page before placing an order so the preservation process and its natural outcomes are fully understood. You can also browse our before & after gallery to see how these natural variations look across dozens of real preserved bouquets. For full details, please see our Terms & Conditions.

Design Requests

If you have specific layout preferences — such as featuring certain flowers prominently or arranging them in a particular way — please leave a note at checkout. Without specific layout requests on file, the final arrangement is at our designer's discretion.

Damaged Finished Products

If your finished keepsake arrives physically damaged in transit (cracked resin, broken pieces, etc.), please contact us within 30 days with photos of the damage. We'll work with you to resolve the issue. This applies to physical damage only — see "Natural Variations & Final Appearance" above for variations in how flowers preserved.

Full Terms & Conditions

This Refund Policy is a summary. For complete details about our policies, including information about the preservation process, natural variations, liability, and more, please review our full Terms & Conditions.